1. Agreement to Terms

CollectStory ("Service") is operated by VirtualCup Solutions ("we," "us"), based in the Philippines. By creating an account or using the Service, you agree to these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of a business, you confirm that you are authorized to accept these Terms for that business.

2. Description of Service

CollectStory helps businesses collect customer ratings and feedback. The Service includes:

• Feedback pages and QR codes that customers scan to rate their visit
• Rating routing that you configure, for example sending some ratings to a public review site and others to a private feedback form
• Optional reward vouchers shown to customers after they leave a rating
• A dashboard to read, manage and analyze feedback
• Optional integrations with third-party platforms such as Google Business Profile
• Demo pages that show how the Service works (see Section 8)

3. User Accounts

To use most features you must create an account. You agree to:

• Provide accurate, current and complete information
• Keep your login details secure and not share your account
• Accept responsibility for all activity under your account
• Tell us promptly at contact@collectstory.com if you suspect unauthorized use
• Be at least 18 years old, or the age of majority where you live

4. Plans, Billing and Payment

CollectStory offers a Free plan and paid plans. Plan features, limits and prices (in Philippine pesos) are shown on our website and in your dashboard at the time you subscribe.

• How billing works: for each billing period (monthly or yearly), we email you an invoice with a payment link. Payments are processed by our payment provider, Xendit. We do not store your card or bank details.
• No automatic charges: your plan continues only while each invoice is paid. You are not charged automatically.
• Unpaid invoices: if an invoice expires unpaid, we may send a new one. After three unpaid invoices in a row, your account moves to the Free plan and your paid features stop.
• Price changes: we will give existing subscribers at least 30 days' notice before a price change applies to them.
• Taxes: prices may be subject to applicable taxes, which will be shown on the invoice where required.

5. Cancellation and Refunds

You can cancel a paid plan at any time from your dashboard. Your paid features stay on until the end of the period you have already paid for; after that, your account moves to the Free plan. We do not send further invoices after you cancel.

Payments are non-refundable, including for partial periods, except for billing errors such as duplicate charges, or where the law requires a refund. Full details are in our Refund and Cancellation Policy.

6. Review Platforms, Rating Routing and Rewards

You decide how your feedback page routes each rating and whether to offer reward vouchers. You are solely responsible for making sure your use of these features complies with the rules of every review platform you send customers to, including Google's and Facebook's review policies.

Some platforms do not allow businesses to ask only satisfied customers for reviews, or to offer rewards in exchange for reviews. We are not responsible for any action a platform takes against your business, such as removing reviews or restricting your business profile.

If you offer reward vouchers, you are responsible for honoring them according to the terms you set.

7. Acceptable Use

You agree not to:

• Use the Service for anything illegal or in violation of any law
• Collect, store or use personal data in violation of the Data Privacy Act of 2012 or other applicable privacy laws
• Create, buy or post fake reviews, or manipulate or falsify customer feedback
• Impersonate any person or business, or misrepresent your affiliation
• Interfere with or disrupt the Service, or try to gain unauthorized access to it
• Use bots or automated tools to access the Service or submit forms without our permission
• Upload content that is unlawful, harmful, or infringes someone else's rights

8. Demo Pages

Demo pages let a business try the Service before signing up. A demo page expires 7 days after it is created (it can be extended for a limited time) and is deleted 30 days after it expires. Ratings and feedback entered on a demo page are not saved to our servers.

9. Customer Data and Privacy

For feedback your customers submit (such as ratings, comments, names, emails and phone numbers), your business decides why and how that data is collected and used. We store and process it on your behalf to provide the Service. You agree to:

• Comply with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable laws
• Have a lawful basis, such as consent, for any customer data you collect and use
• Use customer data only for legitimate business purposes, such as responding to feedback
• Respect each customer's choice about public and private feedback

See our Privacy Policy for how we handle personal data.

10. Intellectual Property

The Service, including its software, design, content and trademarks, belongs to VirtualCup Solutions and is protected by intellectual property laws.

You keep ownership of your business content and the feedback collected through your account. You give us a limited license to store, process and display it only as needed to provide the Service.

11. Third-Party Services

The Service relies on and connects to third-party services, such as Xendit for payments and Google or Facebook for reviews. Your use of those services is subject to their own terms. We are not responsible for their availability, accuracy or practices.

12. Service Availability

We work to keep the Service available but do not guarantee uninterrupted access. It may be unavailable at times for maintenance, updates or reasons beyond our control. We may change or discontinue features, and will give reasonable notice of changes that materially affect paid plans.

13. Limitation of Liability

To the maximum extent permitted by law, the Service is provided "as is", and VirtualCup Solutions is not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or reviews, resulting from your use of the Service.

To the extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited under Philippine law.

14. Suspension, Termination and Account Deletion

We may suspend or close your account if you seriously or repeatedly breach these Terms, if required by law, or to protect the Service or other users. Where reasonable, we will tell you first.

You can stop using the Service at any time. To delete your account and its data, email contact@collectstory.com from your account's email address. We will delete it within 30 days, except for records we must keep by law, such as payment records.

15. Changes to These Terms

We may update these Terms. We will post the new version here with a new "Last updated" date, and tell you by email or in the Service before material changes take effect. If you keep using the Service after that, the updated Terms apply.

16. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Any dispute will be brought before the proper courts of the Philippines.

17. Contact Information

Questions about these Terms? Contact us at:

VirtualCup Solutions
Email: contact@collectstory.com
Address: Mabini 3rd Street, Digos City, Davao del Sur, Philippines
Website: app.collectstory.com