1. Agreement to Terms

By accessing or using CollectStory ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

CollectStory is a platform that enables businesses to collect customer feedback and reviews. Our Service includes:

• Creating and managing feedback pages
• Generating QR codes for customer feedback collection
• Collecting and managing customer reviews and feedback
• Integrating with third-party review platforms (e.g., Google Reviews, Facebook Reviews)
• Providing analytics and insights on customer feedback

3. User Accounts

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

4. Subscription and Payment

CollectStory operates on a subscription basis. By subscribing, you agree to:

• Pay the subscription fee as displayed at the time of purchase
• Automatic renewal of your subscription unless cancelled
• Payment processing through our third-party payment providers (e.g., PayPal)
• No refunds for partial subscription periods unless required by law
• Price changes with 30 days notice for existing subscribers

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.

5. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose or in violation of any laws
• Collect, store, or process personal data in violation of applicable privacy laws
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Use automated systems to access the Service without permission
• Manipulate or falsify customer reviews or feedback

6. Customer Data and Privacy

You are responsible for the customer data you collect through our Service. You agree to:

• Comply with all applicable data protection and privacy laws
• Obtain necessary consents from customers before collecting their data
• Use customer data only for legitimate business purposes
• Protect customer data from unauthorized access or disclosure
• Respect customer preferences regarding public vs. private feedback

For more information on how we handle data, please review our Privacy Policy.

7. Intellectual Property

The Service, including its original content, features, and functionality, is owned by CollectStory and is protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of your business data and customer feedback. By using the Service, you grant CollectStory a limited license to use, store, and process your data solely to provide the Service.

8. Third-Party Services

CollectStory may integrate with third-party services (e.g., Google Reviews, Facebook Reviews, PayPal). Your use of these services is subject to their respective terms and conditions. We are not responsible for the availability, accuracy, or practices of third-party services.

9. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

10. Limitation of Liability

To the maximum extent permitted by law, CollectStory shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

You may terminate your account at any time by cancelling your subscription and contacting us. Upon termination, your right to use the Service will immediately cease.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which CollectStory operates, without regard to its conflict of law provisions.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: support@collectstory.com
Website: app.collectstory.com