1. Summary

• You can cancel a paid plan at any time from your dashboard.
• Your paid features stay on until the end of the period you already paid for. Then your account moves to the Free plan.
• Payments are not refunded, including for unused days, except for billing errors or where the law requires a refund.
• Your pages and feedback are kept on the Free plan. Nothing is deleted when you cancel.

2. How to Cancel

Sign in to your dashboard, open Subscription, and choose Cancel Subscription. If you cannot access your account, email contact@collectstory.com from the email address on your account.

After you cancel, we do not send any more invoices. You can subscribe again at any time.

3. What Happens After You Cancel

Your paid features stay on until the end of your current billing period. After that, your account moves to the Free plan, which has lower limits (for example, fewer testimonials shown per page, and the CollectStory mark on your review page). Your pages, QR codes and feedback stay in your account.

If your plan was never paid (for example, the first invoice is still waiting for payment), cancelling ends it right away.

4. Unpaid Invoices

CollectStory does not charge you automatically. For each billing period we email an invoice with a payment link. If an invoice expires unpaid, we may send a new one. After three unpaid invoices in a row, your account moves to the Free plan and we stop sending invoices.

5. Refunds

Payments are non-refundable, including for partial billing periods and unused features. We will refund you if:

• You were charged twice for the same invoice
• You were charged the wrong amount because of an error on our side
• You paid for a period in which the Service was not provided because of a problem on our side
• A refund is required by Philippine law, such as the Consumer Act of the Philippines

To ask for a refund, email contact@collectstory.com within 30 days of the payment with your business name and the invoice or payment reference. We aim to reply within 5 business days. Approved refunds are sent back through our payment provider, Xendit, to the original payment method; the time it takes to arrive depends on your bank or e-wallet.

6. Plan Changes

When you change plans, the new plan and its price start right away with a new billing period. We do not refund the unused part of your previous plan.

7. Contact

Questions about billing, cancellations or refunds? Email contact@collectstory.com. This policy is part of our Terms of Service.