1. Introduction

CollectStory ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using CollectStory, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when:

• Creating an account: Name, email address, business name, and contact information
• Using our Service: Business information, review page settings, and preferences
• Contacting us: Name, email address, and any information you include in your message
• Making payments: Payment information processed through third-party payment providers (e.g., PayPal)

2.2 Customer Feedback Data

When your customers submit feedback through CollectStory, we collect:

• Customer ratings and reviews
• Customer feedback content
• Optional customer contact information (name, email, phone) if provided
• Timestamp and metadata associated with feedback submissions

This data is collected on your behalf and stored in your account. You are responsible for ensuring compliance with applicable privacy laws regarding this customer data.

2.3 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (device type, operating system, browser type)
• IP address and location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our Service
• Account Management: To manage your account, process payments, and send service-related communications
• Customer Support: To respond to your inquiries and provide customer support
• Analytics: To analyze usage patterns and improve our Service
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Marketing: To send you promotional communications (with your consent, and you can opt-out anytime)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Third-Party Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors (e.g., PayPal) for subscription payments
• Cloud hosting providers for data storage
• Analytics services to understand Service usage
• Email service providers for communications

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Review Platform Integrations

When customers choose to share their feedback publicly on platforms like Google Reviews or Facebook Reviews, their information may be shared with those platforms in accordance with their privacy policies.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage and backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@collectstory.com. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze Service usage, and assist with marketing efforts. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

Customer feedback data collected through your account will be retained according to your account settings and subscription status.

9. Children's Privacy

CollectStory is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We may also notify you via email or through the Service.

Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@collectstory.com
Website: app.collectstory.com